Sue McDermott has been recognised for delivering outstanding customer service to clients, making the shortlist of The ESTAS – the biggest award scheme in the UK residential property industry.
The ESTAS honours the best, agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
The People Awards category, which was introduced 14 years ago in 2012, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Sixty individuals have made the shortlist.
Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These nominations are based purely on the thousands of comments we received through our customer reviewplatform, so the nominees can be extremely proud of their achievement.”
Ten of those shortlisted will receive a ‘Highly Commended’ People Awards trophy to be announced at the 22nd annual ESTAS ceremony to be held in London on 17th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Phil Spencer said “Great customer service can only be achieved through human interaction, so The People Awards really encapsulates what The ESTAS is all about. To make the shortlist is a significant achievement in itself.”
Sue said “When I found out the news I’d been nominated for not just one award but two, I couldn’t believe it!! To be nominated out of 1000’s of other amazing Estate Agents, is an absolutely privilege and I’ll be proudly representing Roe & Co Residential Sales & Lettings at this years ESTAS awards. We have the most amazing clients here at Roe & Co and thanks to their kind words, for the 5th year running, we could be celebrating bigger than ever!
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